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FAQ

For SIMPLE Mobile plan and service FAQ, visit: http://www.mysimplemobile.com/Support-Center-FAQ.aspx


Q: If I have questions regarding ordering a phone online or phone features, who should I contact?

A: Please contact Mysimplephones.com customer care by clicking here.


Q: If I have questions regarding wireless service, activation, billing, coverage or wireless features, who should I contact?

A: Please contact SIMPLE Mobile customer care toll free at 877-878-7908.


Q: How do I activate my new phone once I receive it?

A: Your phone is already programmed and ready to use all services including internet and MMS once you activate your phone.  To activate online, please visit: www.mysimplemobile.com/activate or call 877-878-7908.


Q: Once I place my order online, how soon will my order ship?

A: Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. We ship via UPS and USPS.


Q: Do you have an activation fee or cancellation fee?

A: No.


Q: What plans are available with SIMPLE Mobile?

A: Visit http://www.mysimplephones.com/pages.php?pageid=14 for current plans or to purchase airtime


Q: How do I verify there is coverage in the areas I use my phone?

A: SIMPLE Mobile uses the T-Mobile wireless network and you may check coverage by zipcode here: http://www.mysimplephones.com/pages.php?pageid=12


Q: What is a SIM card?

A: A SIM card is included with each consumer phone purchase. A SIM (Subscriber Identity Module) is an integrated circuit which securely stores the service-subscriber key (IMSI) to identify a subscriber on mobile telephone device. The SIM is a removable card which can be transferred from one device to another. It is easy to install a new SIM card in your device. SIMPLY remove the back of your phone and remove the battery. Next, remove the actual SIM from any additional packaging that is with it. Now, insert the SIM card into the SIM slot on your phone with the metal contacts facing down. Now reinsert your battery and power up. Welcome to SIMPLE Mobile.


Q: I am already registered but do not have my password, how can I obtain my password?

A: To have the password emailed to the email address you registered, please click here


Q: Can I port my existing mobile # to SIMPLE Mobile when I activate?

A: Yes, please contact SIMPLE Mobile customer care before you activate at 877-878-7908.


Q: What payment types do you take?

A: Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.


Q: Are all of the phones on mysimplephones.com unlocked?

A: Yes, all phones are unlocked.


Q: What type of phones would be compatible with your service if I want to use an existing phone?

A: Any unlocked GSM phone including those from AT&T or T-Mobile would work. Phones from Sprint, Virgin Mobile, Verizon, MetroPCS or Boost Mobile are NOT compatible.


Q: If I already have SIMPLE Mobile service, can I just purchase a new phone and put my current SIM card in it to keep my existing # and plan?

A: Yes.


Q: How do I track my package once it has shipped? 

A: You will recieve an email with your tracking # once your order is shipped. If you selected UPS, you may track it at www.ups.com. If you selected USPS, you may track it at www.usps.com. Please allow up to 24 hours for your tracking # to be found in the system as once it is assigned and emailed to you, it must be scanned at the shipping hub before showing on the tracking website.


Q: I already own an unlocked phone, can I use it with SIMPLE Mobile?

A: You will need to purchase a SIM card and airtime to get started. Once you have activated your new phone, you will need to program it before you can use Internet, Data and MMS. Programming instructions can be found here: http://www.mysimplemobile.com/Support-Center-Phone-Programming.aspx 


Q: What comes with the phone when I order online?

A: Your phone will be shipped with all OEM conte   dffff vcic contents including the phone, battery, battery door, home charger, OEM box, user manual, SIM card, a Welcome letter with activation instructions and a MicroSD card and headset if the phone comes equipped with one from the OEM.


Q: If I want to use my own phone, how do I know if it is unlocked?

A: If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call.  If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.


Q: Will I receive the full 1 year OEM/MFG warranty when I purchase a new phone on your website?

A: Yes.


Q: Do you offer insurance on your phones?

A: Not at this time but in the near future we may add insurance plan options for our customers.


Q: What payment types do you take?

A: Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.

We accept all major credit cards including PayPal